Privacy Policy

1. Who we are

SSVRS PackProof (the “Software”) is provided by Starix Technology CO., LTD. (“Starix,” “we,” “our” or “us”), registered in Taiwan under unified business number 96825585. Contact: service@starix.com.tw.

2. What stays on your computers

Recording, watermarking, saving, searching and playing videos happen locally. The following stays on your computer or the storage you configure and is not sent to Starix:

• Packing videos and their index files, including the order numbers, barcodes, operator names and times shown in the watermark.
• Camera addresses and passwords, the recording folder and other settings.
• Local operator accounts (names and password hashes) created by your administrator.
• Diagnostic logs, which stay local unless you choose to send them to support.

You decide who is recorded and how long videos are kept. If your packing desk records employees or other people, you are responsible for informing them and for recording lawfully where you operate.

3. Account, license and device data

When you sign in, start a trial, renew a license or manage computers, the app communicates with our cloud account service. Depending on the action, the request includes:

• Your email address and account identifier. Google sign-in shares your email address and basic profile with us.
• For each computer: a hardware-derived device identifier, the computer name, a short device code, the app version and Windows version, used to enforce and display the number of computers on your plan.
• Trial eligibility records: hashed values of the email address and device identifier and the trial dates, kept to prevent repeated trials.
• Plan status received from the payment provider after a purchase, renewal, cancellation or refund.
• Technical connection data visible to any HTTPS service, such as IP address and request time.

We send verification codes and account notices (for example purchase confirmations) by email through an email delivery provider.

4. Purchases and the merchant of record

Purchases are completed through a payment provider that acts as merchant of record and authorized reseller for SSVRS PackProof. That provider and its payment processors collect the billing, tax, fraud-prevention and payment data required for the purchase under their own privacy policies, shown at checkout. Starix does not receive your full payment-card number. Your card statement may show the provider's name rather than Starix.

5. This website

This website does not use analytics, advertising or tracking cookies. Our hosting and download providers keep standard connection logs (such as IP address, time and requested page) to deliver and secure the site.

6. Service providers and transfers

We use service providers for the cloud account service and database, email delivery, website hosting, file downloads and payments. They process data on our behalf or, for payments, as independent controllers. Some of them operate outside Taiwan, including in the United States and Singapore. Where the law requires safeguards for international transfers, we rely on the providers' data-processing terms, including the European Commission's Standard Contractual Clauses where applicable.

7. Legal bases and retention

We process personal data to perform our contract with you (accounts, licenses, support), to comply with legal obligations (accounting and tax records), and for legitimate interests such as preventing license abuse and securing our systems. Account and license records are kept while your account exists and for up to 24 months after it is closed; accounting records for the period Taiwanese law requires (at least five years); support correspondence for up to 24 months; connection logs normally for no more than 12 months.

8. Your rights

Depending on where you live, you may ask to access, copy, correct, delete or restrict the use of your personal data, object to processing, or receive data you provided in a portable format. Taiwan's Personal Data Protection Act provides similar rights. Send requests to service@starix.com.tw; we may need to verify your identity. Deleting an account with active licenses ends those licenses, and we will explain this before completing the request. You may also complain to your local data protection authority.

9. Security and children

Account sessions and license data are stored on your computer with Windows data protection, and connections to our services use HTTPS. No system is completely secure. The Software is a business tool and is not directed to children under 16.

10. Changes and contact

We may update this policy when the product, providers or legal requirements change, and will revise the effective date above. Questions: service@starix.com.tw.