Refund Policy

1. Try before you buy

Sign in to the app with a verified email address and start the 7-day free trial on one computer. Use it to check your cameras, scanner and computer. Questions before buying? Email service@starix.com.tw.

2. Cancelling a subscription

Cancel anytime from Account & License > Subscription & billing in the app. Cancel before the renewal date to avoid the next charge. Recording stays available until the end of the period you paid for.

3. Billing errors

If you were charged twice for the same purchase, charged an amount different from the price confirmed at checkout, or charged after a cancellation took effect, email service@starix.com.tw with your checkout email and order number. We verify the charge and refund the incorrect amount.

4. When refunds are made

A refund is made only to correct a billing error (section 3), when the payment provider issues one (for example to resolve a payment dispute), or where mandatory law requires it. When a payment is refunded, the licenses bought with it end: a refunded subscription is cancelled, and a refunded lifetime license ends. Recording stops on those computers at their next license check; your videos remain yours.

5. Card disputes

Please contact service@starix.com.tw before disputing a charge with your card issuer. While a dispute is open, the licenses bought with that payment may be suspended.

6. Consumers in Taiwan, the EU and the UK

SSVRS PackProof licenses are digital content supplied online as soon as payment is confirmed. For consumers in Taiwan, such content supplied with prior consent is excluded from the seven-day withdrawal right under Article 19 of the Consumer Protection Act and the related rules on reasonable exceptions. Consumers in the EU or UK have a 14-day withdrawal right for digital content, which ends once supply starts with their express consent. You give this consent at checkout. Your mandatory statutory rights, including remedies for faulty software, remain in full.

7. Contact